Ida's Gourmet items are not eligible for return or exchange except in case of damage or breakage.
- In the unlikely event that your order arrives damaged, please email firstname.lastname@example.org. Please write DAMAGED SHIPMENT in the subject line and include a photo image of the damage, if possible. You need to inform email@example.com of any damaged items in your shipment within 48 hours of receiving your order.
- If you believe you received an item in error or a defective item, please contact firstname.lastname@example.org so that we can assist you. Please write DEFECTIVE ITEM in the subject line. A photo image is helpful to speed up any claims. Make sure to keep all original packaging, and please note that all returns must occur within 14 days of delivery.
- Please note all returns are subject to the discretion of email@example.com.